Colombia Safety: Travel Tips and Advices

Understanding the Reality of Safety in Colombia

The Old Reputation vs. The New Colombia

Let’s address the image in the room. For many, the first thought of Colombia is shaped by dramatic television series and news headlines from decades past. It’s true that the country has a complex and turbulent history, one that it doesn’t hide. However, the Colombia of the 21st century is a world away from its “Narcos” era reputation. Over the past two decades, the nation has undergone a profound transformation, investing heavily in security, infrastructure, and social innovation. Cities like Medellín, once infamous, are now celebrated globally for their progressive urban planning and vibrant culture. You can learn more about the country’s diverse landscapes and what makes it such a compelling destination in our guide to why you should visit Colombia.

The reality for a traveler today is one of warm hospitality, stunning natural landscapes, and bustling, modern cities. While the dark past is a part of its story, it no longer defines its present. This doesn’t mean you should travel with blind optimism; it means you should travel with awareness. Understanding the local context and practicing smart travel habits are the keys to unlocking an incredible and safe experience.

The Most Important Local Concept: “No Dar Papaya”

If you learn only one phrase in Colombian Spanish, make it “No dar papaya.” Literally translated as “don’t give papaya,” this expression is the cornerstone of personal safety philosophy throughout the country. It has nothing to do with fruit and everything to do with common sense. The concept means, simply, “don’t make yourself an easy target.” It’s a call for situational awareness and a reminder that most petty crime is opportunistic.

What does “giving papaya” look like in practice? It’s the small, often unconscious actions that can single you out:

• Walking through a crowded market while engrossed in your new iPhone.
• Leaving your purse or camera sitting on a café table while you use the restroom.
• Flashing large wads of cash when paying for a small item.
• Wearing expensive jewelry and a designer watch while taking public transport.
• Stumbling out of a bar late at night, visibly intoxicated and alone.

Embracing the “no dar papaya” mindset isn’t about being paranoid; it’s about being present and mindful of your surroundings. By keeping your valuables secure and not creating tempting opportunities, you significantly reduce your risk of becoming a target for petty crime.

Statistics vs. On-the-Ground Experience

A quick search for official crime statistics in Colombia might raise an eyebrow, as numbers for theft and robbery can be higher than in many parts of Europe or North America. It’s important to view this data with context. These statistics often encompass all of a large, diverse country, including remote areas far from any tourist trail, and incidents that are not directed at visitors. Understanding the diverse geography of Colombia can help put these statistics into perspective.

The crucial counterbalance to this data is the on-the-ground experience of millions of travelers. Each year, an increasing number of tourists visit Colombia, and the overwhelming majority leave with nothing but fantastic memories. The most common issues faced by travelers are non-violent, opportunistic crimes like pickpocketing—the very things the “no dar papaya” philosophy is designed to prevent. The goal is to cultivate a mindset of realistic caution, not pervasive fear. Be aware, be prepared, but don’t let statistics overshadow the vibrant, welcoming, and largely safe experience that awaits you.

Core Safety Principles for Every Traveler

Beyond understanding local customs, a few universal safety principles form the bedrock of a secure and enjoyable trip. These aren’t about being paranoid; they’re about being prepared and present. Integrating these habits into your travel routine will significantly reduce your risk and allow you to focus on the incredible experiences Colombia has to offer.

Situational Awareness: Your First Line of Defense

The single most effective safety tool you have is your own awareness. Opportunistic crime often relies on distraction and inattention. By simply staying alert and conscious of your surroundings, you make yourself a much less appealing target.

• Be Mindful in Crowds: Busy public squares, bustling markets like Paloquemao in Bogotá, and crowded bus terminals are prime locations for pickpockets. Keep your belongings secure and be conscious of who is around you.
• Avoid “Distraction Theft”: Walking down the street while completely engrossed in your phone is a clear signal to thieves that you are not paying attention. Stop in a secure place like a café or shop to check maps or messages.
• Trust Your Intuition: This is an underrated but vital skill. If a particular street feels unsafe, a person seems unusually insistent, or a situation just doesn’t feel right, don’t hesitate. Cross the street, enter a shop, or leave the area. Your gut feeling is often your best guide.

Managing Money and Valuables

How you carry and manage your valuables can make the difference between a minor inconvenience and a major travel disaster. The goal is to minimize potential loss and avoid drawing unwanted attention.

• Divide and Conquer: Never carry all your cash, credit cards, and debit cards in one place. Keep a day’s worth of cash in your pocket or wallet, and leave the rest, along with a backup card, secured in your accommodation’s safe.
• The Decoy Wallet: A useful strategy is to carry a “decoy wallet” containing a small amount of local currency and some old, expired cards. In the unlikely event of a robbery, you can hand this over without losing your essential documents and funds.
• Use the Safe: Your passport is your most important document. Leave it locked in your hotel or hostel safe. Carry a photocopy or a digital picture on your phone for identification purposes. The same goes for laptops, spare cameras, and extra cash.
• Dress Down: While you don’t need to look shabby, avoid wearing flashy jewelry, expensive watches, or conspicuous designer clothing. Blending in is a key part of the “no dar papaya” philosophy and helps you avoid being singled out.

Nightlife and Personal Safety

Colombia’s cities come alive after dark, offering incredible salsa clubs, rooftop bars, and vibrant restaurants. Enjoying the nightlife is a must, but it requires an extra layer of caution. For recommendations on vibrant nightlife districts, check out our Bogotá Travel Guide or the Eje Cafetero Travel Guide.

• Stay in the Light: Stick to well-lit, populated streets and neighborhoods known for their nightlife, such as El Poblado in Medellín or Zona T in Bogotá. Avoid taking shortcuts through dark, empty alleys.
• Guard Your Drink: This rule is universal and non-negotiable. Never leave your drink unattended, not even for a moment. If you lose sight of it, get a new one. Accept drinks only from the bartender or a trusted friend.
• Be Wary of Strangers: While Colombians are famously friendly, be cautious of anyone who seems overly friendly too quickly, especially if they are offering you drinks, cigarettes, or unsolicited help. This is a common tactic used in various scams.

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• Plan Your Exit: Before you head out, have a clear plan for how you will get back to your accommodation. Use a trusted ride-sharing app or have your hotel’s number handy to call for a reputable taxi. Don’t wait until the end of the night to figure it out.

Choosing Safe Accommodations

Where you stay sets the tone for your entire trip. A secure home base provides peace of mind and a safe haven for you and your belongings.

• Research Neighborhoods: Before you book anything, do your research. A cheap rental in a dangerous neighborhood is not a bargain. Look for areas recommended for tourists and known for their safety.
• Read Recent Reviews: Don’t just look at the star rating. Read recent reviews from other travelers and use the search function to look for comments on “security,” “safety,” “lock,” or “neighborhood” to get a real-world perspective.
• Verify Security Features: Check if your hotel, hostel, or Airbnb has key security features. A 24-hour reception, secure locks on doors and windows, and an in-room safe are all excellent indicators of a secure establishment.

Common Scams and Crimes to Avoid

While most visits to Colombia are trouble-free, being aware of common scams and opportunistic crimes is a key part of staying safe. These situations are almost always preventable with a bit of knowledge and awareness, allowing you to navigate the country with confidence.

Petty Theft: Pickpocketing and Bag Snatching

The most frequent crime affecting travelers is petty theft. It’s a crime of opportunity, thriving in crowds where people are distracted. Awareness is your best defense.

• Common Hotspots: Be especially vigilant on crowded public transport, such as Bogotá’s TransMilenio bus system during peak hours. Other high-risk areas include busy markets, popular public squares, and tourist-heavy centers in cities like Cartagena and Medellín.
• Prevention Techniques: Keep your belongings secure and out of sight. Wear your backpack on your front in crowded situations, and use a cross-body bag zipped up and held in front of you. Never hang your bag on the back of a chair in a restaurant or café, and avoid placing your phone on the table. Consider using an anti-theft bag with slash-proof straps and locking zippers for added peace of mind.

Drink Spiking (Scopolamine/Burundanga)

This is a serious topic that requires caution, not fear. Scopolamine, known locally as “Burundanga,” is a drug that can render a person disoriented, compliant, and unable to recall events afterward. It is used by criminals to rob victims easily. While not an everyday occurrence, it is a known risk, particularly in nightlife settings or when meeting strangers from dating apps.

• How it’s administered: The most common method is through a spiked drink. However, it can also be administered through tainted cigarettes, gum, or even as a powder blown in a victim’s face, though this is much rarer.
• Key Prevention Rules: The defense is straightforward and universal. Never leave your drink unattended, not even for a moment. Do not accept drinks, cigarettes, or any other items from strangers, no matter how friendly or trustworthy they seem. If you are meeting someone for the first time, choose a public place and inform a friend of your plans. Trust your instincts; if a situation feels uncomfortable, remove yourself from it immediately.

Taxi and Transportation Scams

While ride-sharing apps have significantly improved transportation safety, scams involving street-hailed taxis still occur. The most notorious, though rare, is the “Paseo Millonario” (Millionaire’s Ride), an express kidnapping where a passenger is forced to withdraw money from multiple ATMs. More common issues include overcharging, using rigged meters, or taking deliberately long routes.

• How to Mitigate Risks: The safest option is to use reputable ride-sharing apps like Cabify or Didi, which provide a record of your trip and driver. If you must take a yellow taxi, ask your hotel or restaurant to call one from a trusted company or use an official taxi stand. Before entering, confirm with the driver that they will use the meter (el taxímetro) or agree on a fixed price for the journey.

Impersonation Scams

A prevalent scam involves criminals posing as police officers. They may approach you on the street, claim to be investigating counterfeit currency, and demand to “inspect” your money. In the process, they will either swap your genuine bills for fakes or simply steal them.

• What to Do: Real police officers will not conduct such inspections on the street. If approached, remain calm and polite. Ask to see their official identification, called a credencial. State firmly that you are happy to cooperate but will only do so at a formal police station, known as a CAI (Centro de Atención Inmediata). A legitimate officer will agree, while a scammer will almost certainly abandon the attempt. Never hand your wallet, passport, or cash to anyone on the street.

How to Get Around Colombia Safely

Navigating Colombia’s vibrant cities and stunning landscapes is a core part of the adventure. While getting around is generally straightforward, understanding the nuances of local transportation is key to a smooth and secure journey. From city taxis to long-haul buses, here’s how to travel smart.

Ride-Sharing Apps vs. Street Taxis

In most Colombian cities, you have two primary options for private transport: hailing a yellow taxi on the street or using a ride-sharing app. For safety and peace of mind, apps are almost always the superior choice.

• The Benefits of Apps: Services like Cabify, Didi, and Uber (which operates in a legal grey area but is widely used) offer significant safety advantages. They provide a digital record of your journey, the driver’s details, and the vehicle information. Perhaps most importantly, the price is fixed beforehand, eliminating the risk of meter tampering or being taken on a deliberately long route.
• Essential Safety Checks: When your ride arrives, always perform these checks before getting in. Match the license plate number, the car model and color, and the driver’s photo with the information shown in the app. This simple habit ensures you are getting into the correct, registered vehicle.
• Using Yellow Taxis Safely: If you need to take a traditional yellow taxi, avoid hailing one on the street, especially at night. Instead, use official taxi stands found at airports, bus terminals, and shopping centers. The safest method is to ask your hotel, hostel, or a restaurant to call a trusted company for you. If the taxi has a meter (taxímetro), ensure the driver starts it. If not, agree on the fare to your destination before the trip begins.

Public Transit: Metros and Buses

Public transportation is an efficient and economical way to experience daily life in Colombia, but your experience will vary significantly by city.

• Medellín’s Metro: The Metro system in Medellín is a source of immense local pride. It is famously clean, efficient, and generally considered very safe. It connects the city and its cable cars (Metrocable), offering not just transport but spectacular views. Standard situational awareness applies, but it is one of the safest public transit systems in Latin America.
• Bogotá’s TransMilenio: Bogotá’s bus rapid transit system, the TransMilenio, is a different story. While it moves millions of people daily, its crowded buses and stations are a prime location for skilled pickpockets, especially during rush hour. If you use it, be on high alert. Keep your phone out of sight, wear your backpack on your front, and be extremely aware of your immediate surroundings.
• General Advice: On any form of public transport, keep valuables well-hidden and secured. Avoid wearing flashy jewelry or using your phone near the doors, as snatch-and-run thefts can occur. Trust your instincts and move to another carriage or get off if a situation feels uncomfortable.

Long-Distance Bus Travel

Buses are the backbone of intercity travel in Colombia, connecting every corner of the country. While generally safe, taking a few precautions can make a world of difference for long journeys.

• Choose Reputable Companies: Opt for first-class, well-known bus companies like Bolivariano, Expreso Brasilia, or Copetran. They typically have better safety records, more professional drivers, more comfortable coaches, and fewer stops, which reduces the risk of incidents.
• Keep Valuables With You: This is a non-negotiable rule. Never place your passport, laptop, camera, phone, or significant amounts of cash in your luggage that goes in the under-bus storage compartment. Do not leave them in an overhead bin either. Keep all your valuables in a smaller bag that stays on your lap or securely between your feet for the entire journey.
• Overnight Bus Risks: While overnight buses can save you time and a night’s accommodation cost, they can carry a slightly higher risk of roadside holdups on certain remote routes. For journeys through historically sensitive or very rural areas, choosing a daytime bus is often the more prudent option.

A Regional Guide to Safety

Colombia’s geography is as diverse as its culture, and safety considerations can vary from one region to another. While the core principles of awareness apply everywhere, understanding the local context will help you navigate your trip with confidence. Here is a look at what to expect in the country’s most popular destinations.

Major Cities: Bogotá, Medellín, Cali

Colombia’s urban centers are vibrant hubs of culture, cuisine, and nightlife. They are also where you need to be most aware of your surroundings, particularly regarding street crime. The key is knowing which neighborhoods are best for basing yourself and which require more caution.

• Bogotá: The high-altitude capital is a sprawling metropolis. For tourists, neighborhoods like Chapinero Alto, Zona Rosa (Zona T), and Usaquén are considered very safe, filled with restaurants, hotels, and shops. The historic center, La Candelaria, is a must-visit during the day but can become quiet and less secure after dark. It’s best to take a taxi or rideshare back to your accommodation at night rather than walking. Areas in the far south, such as Ciudad Bolívar, should be avoided.
• Medellín: Known for its remarkable transformation, Medellín is largely safe for tourists who stick to the right areas. Most visitors stay in the upscale neighborhoods of El Poblado or the more relaxed, leafy district of Laureles. Both are packed with cafes, bars, and parks and are safe to walk around, even in the evening. As with other cities, El Centro (downtown) is fascinating during the day but requires heightened awareness and is best avoided at night.
• Cali: As Colombia’s salsa capital, Cali has an energetic and infectious rhythm. The colonial neighborhood of San Antonio and the gastronomic zone of Granada are popular and relatively safe areas for visitors. Cali has a reputation for being a bit grittier than Medellín or Bogotá, so exercising a higher degree of caution, especially after dark, is advisable throughout the city.

Caribbean Coast: Cartagena, Santa Marta, Barranquilla

The Caribbean coast offers stunning beauty but comes with its own set of safety dynamics, often centered around the high volume of tourism. The heat and relaxed atmosphere can sometimes lull travelers into a false sense of security.

• Cartagena: The main tourist areas—the Walled City (Centro Histórico) and the bohemian-chic neighborhood of Getsemaní—are heavily policed and generally safe to walk around. The primary annoyances here are over-tourism issues. Be prepared for aggressive street vendors and rappers who can be very persistent. On the beaches of Bocagrande, never leave your belongings unattended. Be particularly wary of scams targeting tourists, such as overcharging for food and drinks at beach clubs.
• Santa Marta: This city serves as a popular base for exploring nearby natural attractions. The historic center is enjoyable, but petty crime is a concern. The main risk here is often related to poorly organized tours or opportunistic theft.
• Surrounding Areas: Natural destinations like Tayrona National Park and the mountain village of Minca are generally very safe. The main concerns are environmental (staying on marked trails, swimming in safe areas) and securing your belongings at hostels or eco-lodges.

Coffee Axis (Eje Cafetero) and Other Regions

The lush, rolling hills of the Coffee Axis are often cited as one of the safest and most tranquil regions in Colombia. The pace of life is slower, and the atmosphere is overwhelmingly welcoming.

The charming small towns of Salento, Filandia, and Jardín are exceptionally safe. Here, the biggest risk is likely leaving your camera on a cafe table by mistake. Standard precautions are sufficient. However, the region’s larger transport hubs—cities like Pereira, Armenia, and Manizales—are regular working cities. While generally safe, they require the same level of urban awareness you would apply in Bogotá, especially in their downtown areas after business hours.

Areas to Avoid

While the vast majority of Colombia is safe for travel, some regions remain off-limits due to the presence of illegal armed groups or drug trafficking activities. This situation is fluid, so it is essential to consult your home country’s official travel advisories before your trip for the most current information.

Generally, tourists are advised to avoid independent travel to:

• The direct border areas with Venezuela, particularly in the departments of Norte de Santander, Arauca, and Vichada.
• The Pacific port city of Buenaventura and remote, non-tourist areas of the Chocó department.
• Deep rural areas in departments like Cauca, Nariño, and Putumayo that are far from the main highways and tourist trail.

It is important to reiterate that these areas are far removed from the typical tourist circuit. Your journey through Cartagena, Medellín, the Coffee Axis, and Bogotá will not take you anywhere near these zones of concern.

Health, Nature, and Environmental Concerns

Beyond urban safety, being prepared for Colombia’s diverse natural environments is key to a healthy and enjoyable trip. From the high Andes to the tropical coasts, understanding local health considerations and environmental risks will allow you to explore with confidence.

Food and Water Safety

Colombia’s culinary scene is a highlight for many travelers, and enjoying it safely is straightforward. While the tap water in major cities like Bogotá and Medellín is generally treated and considered safe to drink, many travelers with sensitive stomachs prefer to err on the side of caution. In coastal cities like Cartagena and Santa Marta, as well as in all rural areas and small towns, it is highly recommended to stick to bottled or filtered water.

Street food is an essential part of the Colombian experience. To enjoy it without worry, follow a few simple guidelines:

• Look for popular stalls: A long line of locals is the best review you can get. High turnover means the food is fresh.
• Choose cooked foods: Opt for items that are served piping hot, as the heat kills most bacteria. Be more cautious with fresh salads or unpeeled fruit that may have been washed in tap water.
• Watch the preparation: Observe the vendor’s hygiene practices. Are they handling money and food with the same hands? Do they have a clean-looking setup?

Vaccinations and Mosquito-Borne Illnesses

Before your trip, it’s wise to consult a travel clinic or your doctor to ensure your routine vaccinations are up to date. They can provide personalized advice, but here are some common considerations for Colombia:

• Yellow Fever: A Yellow Fever vaccination certificate is required for entry into certain high-risk areas, including the Amazon region, the Sierra Nevada de Santa Marta National Park, and other specific national parks. It’s best to get the vaccine at least 10 days before entering these zones.
• Dengue and Zika: These mosquito-borne illnesses are present in Colombia, particularly in tropical areas below 2,200 meters (7,200 feet). There is no vaccine, so prevention is paramount. Use an effective insect repellent containing DEET, wear long-sleeved shirts and long pants, especially during peak mosquito hours at dawn and dusk, and choose accommodations with air conditioning or well-screened windows.

Altitude Sickness

Many of Colombia’s most popular destinations are at high altitudes. Bogotá, for instance, sits at a lofty 2,640 meters (8,660 feet). Travelers arriving directly from sea level may experience altitude sickness, or soroche. Symptoms are usually mild and can include headache, fatigue, nausea, and shortness of breath.

To help your body acclimatize:

• Take it easy: For the first 24-48 hours, avoid strenuous physical activity, large meals, and excessive alcohol.
• Stay hydrated: Drink plenty of water throughout the day.
• Try coca tea: Locals swear by té de coca (coca leaf tea), which is widely and legally available in high-altitude regions and is believed to help alleviate symptoms.

Outdoor and Adventure Safety

Colombia’s natural landscapes offer incredible opportunities for adventure, from trekking in the Andes to exploring the Amazon rainforest. To ensure these experiences are safe, it’s crucial to be prepared.

• Stick to marked trails: When hiking, especially in remote areas or national parks, never venture onto unmarked paths. It is easy to get lost, and some off-limit areas may pose security risks. Always let someone know your planned route and expected return time.
• Use certified guides and operators: For activities like multi-day treks, paragliding, rafting, or jungle tours, always book with a reputable and certified company. They will have the proper equipment, knowledge of local conditions, and emergency protocols in place. Cheaper, uncertified operators can cut corners on safety.

Specific Advice for Different Travelers

Colombia’s diverse appeal attracts a wide range of visitors. While the core safety principles apply to everyone, certain travelers may benefit from more tailored advice to navigate their journey smoothly and confidently. Colombia is a fantastic country, and you can find out more about why you should visit Colombia.

Solo Female Traveler Tips

Colombia is a rewarding destination for solo female travelers, and many women travel the country without incident. The key is a blend of confidence, awareness, and preparation. While Colombian culture is generally warm and welcoming, it’s also a traditionally machista society, and unwanted attention can occur.

Catcalling, or “piropos,” can be common in some areas. While usually harmless, the best course of action is almost always to ignore it and continue walking with purpose. Engaging or responding can sometimes escalate the situation. Walking confidently and knowing where you are going is a powerful deterrent.

• Transportation Precautions: At night, always opt for ride-sharing apps or have your hotel/restaurant call a trusted taxi. Avoid hailing cabs off the street alone after dark. When using public transport, be especially vigilant with your belongings during peak hours.
• Nightlife Smarts: If you go out at night, try to go with a group, perhaps with people you’ve met at your hostel. Always buy your own drinks and watch them being made. Never leave your drink unattended, and be wary of accepting drinks or cigarettes from strangers you’ve just met.
• Connect with Others: Staying in well-reviewed hostels with female-only dorms or joining group day tours are excellent ways to meet other travelers. This not only enhances the social experience but also provides the safety of exploring in a group.
• Dress to Blend In: Observe how local women are dressing in your specific location. While you should wear what makes you comfortable, blending in can help you avoid unnecessary attention. In big cities, people dress quite stylishly, while on the coast, attire is more relaxed.

LGBTQ+ Traveler Safety

Colombia has some of the most progressive LGBTQ+ rights in Latin America, with legal protections for same-sex marriage and adoption. In major cities like Bogotá, Medellín, and Cartagena, you will find vibrant and welcoming gay scenes. However, attitudes in more rural and conservative parts of the country can be very different. If you’re planning a trip to the capital, our Bogotá travel guide offers more insights.

Large cities are generally tolerant, and you can find many LGBTQ+-friendly hotels, bars, and clubs. Bogotá’s Chapinero Alto neighborhood is the city’s undisputed LGBTQ+ hub. In Medellín, many friendly venues are located in El Poblado and Laureles. That said, discretion is often advisable.

• Public Displays of Affection: While holding hands is unlikely to cause issues in progressive neighborhoods like Chapinero, it may draw stares or negative comments in smaller towns or more conservative areas. It’s always wise to be mindful of your surroundings and adjust your behavior accordingly.
• Using Dating Apps: Be cautious when using dating apps to meet people. Always arrange to meet in a public, well-lit place for the first time, inform a friend of your plans, and follow general personal safety rules.

Family Travel Safety

Colombians adore children, and traveling as a family can be a wonderful experience that opens doors to warm interactions with locals. The primary safety concerns for families are typically related to health, logistics, and general vigilance rather than crime.

The biggest challenge is often navigating crowded spaces. In busy markets, plazas, or transport hubs, it’s essential to keep a close eye on young children to prevent them from getting lost in the crowd. Establishing a clear meeting point is always a good strategy with older kids.

• Health and Hygiene: Consult your family doctor about necessary vaccinations well before your trip. The equatorial sun is strong, so high-SPF sunscreen, hats, and protective clothing are non-negotiable. In tropical areas, use child-safe insect repellent to protect against mosquito-borne illnesses. Be mindful of food and water safety, sticking to bottled water and choosing busy, clean-looking eateries. Understanding the geography of Colombia can help you prepare for varying climates and associated health considerations.
• Transportation: For inter-city travel, reputable first-class bus companies offer more comfort and security. Within cities, using ride-sharing apps that allow you to book larger vehicles can be much easier and safer than navigating crowded buses with strollers and tired children.
• Pacing Your Trip: Factor in downtime to your itinerary. The challenges of travel, from altitude changes in Bogotá to the heat on the coast, can be more taxing on children. A well-rested family is a safer and happier family.

In Case of Emergency: What to Do

Even with the best preparation, things can sometimes go wrong. Knowing who to call and what to do in a difficult situation is the final, crucial piece of your safety strategy. While the odds are overwhelmingly in your favor for a trouble-free trip, having this information ready provides peace of mind and empowers you to act decisively if needed. Keep these contacts and procedures saved on your phone and in a separate note.

Key Emergency Contacts

Before you even arrive, it’s wise to save these essential numbers in your phone. In a moment of stress, you’ll be glad you don’t have to search for them.

• National Emergency Number: 123 This is the all-purpose emergency number in Colombia, equivalent to 911 or 112. It connects you to police, ambulance, and fire services. Operators may not always speak English, so be prepared to state your location and the nature of the emergency clearly and simply in Spanish if possible.
• Tourist Police (Policía de Turismo): In major cities and tourist hubs, you’ll find a dedicated Tourist Police force. They are specifically trained to assist travelers with issues like theft, scams, and general safety concerns. Officers often speak some English and can be an invaluable resource. You can find them at designated kiosks in popular areas or ask your hotel for the local contact number.
• Your Country’s Embassy or Consulate: For serious issues like a lost or stolen passport, a serious accident, or legal trouble, your embassy is your primary point of contact. Look up the address and 24-hour emergency phone number for the embassy in Bogotá and any consulates in other cities before your trip.

How to Report a Crime

If you are a victim of theft or another crime, you will need to file an official police report. This report is called a “denuncia.” While it may seem like a bureaucratic hassle, it is absolutely essential for two main reasons: it formally documents the incident, and it is required by virtually every travel insurance company to process a claim for theft or loss.

To file a report, go to the nearest police station—a local station is often called a CAI (Centro de Atención Inmediata). Be prepared for the process to take some time. If you don’t speak Spanish, use a translation app or consider hiring a local translator to ensure all details are recorded accurately. Once completed, make sure you receive a copy of the denuncia for your records and for your insurance claim.

If Your Passport is Lost or Stolen

Losing your passport is a major inconvenience, but there is a clear process to follow. Acting quickly and calmly is key.

• Step 1: File a Police Report. Your first action should be to go to the police and file a “denuncia” for the lost or stolen passport. This official document is non-negotiable for the next step.
• Step 2: Contact Your Embassy Immediately. With your police report in hand, contact your country’s embassy or consulate. They will guide you through the process of obtaining an emergency travel document or a replacement passport. This process is much easier if you have a photocopy or a digital image of your lost passport’s information page.

The Non-Negotiable: Travel Insurance

If there is one piece of advice to take to heart, it is this: do not travel to Colombia without comprehensive travel insurance. It is not an optional extra; it is an essential component of a safe and responsible trip. The cost of a policy is minuscule compared to the potential cost of a medical emergency, a major theft, or a last-minute trip cancellation.

A robust travel insurance policy should provide solid coverage for:

• Medical Emergencies: This includes accidents, illness, and, crucially, emergency medical evacuation to a high-quality hospital or back to your home country, which can be astronomically expensive.
• Theft and Loss: Coverage for stolen baggage, electronics, cash, and travel documents. Remember, you will need a police report to make a claim.
• Trip Cancellation and Interruption: Protects your investment if you have to cancel your trip due to unforeseen circumstances or end it early.

Read the fine print of any policy to understand its limits and exclusions, especially regarding high-risk adventure activities if you plan on partaking in them.